This is a three-class Japanese/English sentiment classifier for short hospitality reviews, fine-tuned from google-bert/bert-base-multilingual-cased. It categorizes each review as negative, neutral, or positive. The model predicts one overall label for a short Japanese or English hospitality It is intended for research, prototyping, and human-reviewed analytics. It must not be used as the sole basis for consequential business, employment, moderation, or customer-service decisions. Applications using this model should allow operators to review and correct its predictions. The model was fine-tuned on 480 synthetic bilingual reviews: 240 Japanese and 240 English, balanced across the three…